Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with no damage, and in its original packaging. You’ll also need the receipt or proof of purchase.

YOU WILL BE RESPONSIBLE FOR ALL SHIPPING COSTS RELATED TO THE RETURN.  STANDARD RETURNS ARE SUBJECT TO A 15% RESTOCKING FEE. WHEELS THAT SHOW ANY SIGNS OF HAVING TIRES MOUNTED WILL RESULT IN AN ADDITIONAL 25% RESTOCKING FEE.

To start a return, please contact us at sales@thewheelexchange.com. If your return is accepted, we’ll send you a return shipping label(s), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order immediately upon receipt and contact us if the item is defective, damaged or if you receive the wrong item.

Exceptions / non-returnable items
Certain types of items cannot be returned such as custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method (less any shipping and/or restocking fees). Please remember it can take some time for your bank or credit card company to process and post the refund too.