Warranty
The Wheel Exchange stands behind the quality of our refinished OEM wheels and wheel finishes. Below is our warranty coverage for PVD Chrome, Powder Coated, Satin PVD, Hyper PVD, Dark Metallic Chrome, and related wheel products. Warranty coverage applies to defects in materials or workmanship under normal use and proper maintenance.
Warranty Coverage Summary
- 3-Year Warranty: Bright Chrome PVD, Satin PVD, Hyper PVD, Dark Metallic Chrome, Gloss Black Powder Coat, Satin Black Powder Coat
- 1-Year Warranty: Black Chrome PVD
- 90-Day Warranty: Non-standard coatings, factory finishes, custom finishes, and special-order finish work unless otherwise stated
What Is Covered
During the applicable warranty period, The Wheel Exchange will repair, refinish, replace, or otherwise resolve qualifying finish defects caused by materials or workmanship, subject to inspection and approval.
Examples of covered issues may include:
- Peeling or delamination not caused by impact, curb contact, or chemical damage
- Premature corrosion under normal use and proper maintenance
- Abnormal finish failure resulting from workmanship or process defects
- Coating adhesion issues unrelated to abuse, neglect, or outside damage
Proper Care & Maintenance
To maintain warranty coverage, wheels must be properly cared for and cleaned using safe wheel-care practices. Regular cleaning helps remove brake dust, road salt, chemicals, and contaminants that can damage the finish over time.
Our PVD Chrome and Powder Coated wheels should be cleaned using mild soap and water or a pH-neutral cleaner with a soft cloth, sponge, or microfiber towel. Avoid harsh chemicals, acid-based cleaners, abrasive pads, steel wool, and aggressive brushes.
Damage caused by improper care, neglect, environmental exposure, chemical misuse, abusive cleaning methods, or failure to reasonably maintain the wheels is not covered under warranty.
For recommended maintenance instructions, please review our Wheel Care Guide.
What Is Not Covered
The following conditions are not covered under warranty:
- Damage from curb rash, potholes, accidents, impact, or road hazards
- Bent, cracked, or structurally damaged wheels caused by outside forces
- Improper installation, over-torquing, or mounting damage
- Use of acid-based cleaners, harsh chemicals, abrasive polishing, or neglect
- Damage caused by road salt, brake dust, or contaminants left on the wheel without reasonable maintenance
- Normal wear, cosmetic aging, chips, scratches, stone marks, or incidental damage from use
- Commercial fleet use, racing, off-road abuse, or unintended applications
- Products sold as-is, clearance, blemished, or specifically disclosed as excluded
Warranty Claim Process
If you believe your wheel has a qualifying warranty issue, please contact The Wheel Exchange with:
- Your order number or proof of purchase
- Photos clearly showing the issue
- Vehicle year, make, and model
- Description of the concern and when it was first noticed
We may request additional photos, return inspection, or other information before determining eligibility. Resolution may include repair, refinishing, replacement, store credit, or another reasonable remedy at our discretion.
Important Notes
- Warranty applies to the original purchaser unless otherwise stated.
- Labor, mounting, balancing, shipping, downtime, or incidental costs are not automatically included unless agreed in writing.
- Warranty terms may vary by product listing, invoice, or written agreement.
- Product-specific terms shown at the time of sale take precedence where applicable.